Investor Grievance Redressal Mechanism
At Chitra Madhwani, we are committed to providing prompt and efficient client support. Client queries or complaints may arise due to a lack of understanding or dissatisfaction with the services provided. Such concerns may relate to inadequate explanations, clarifications, communication, service quality, or any other aspect of client experience.
How to Raise a Query or Complaint
Clients may seek clarifications or register their queries or complaints through any of the following channels:
Email: support@madhwani.in
Phone: +91-9510806251
Alternatively, clients may send a written communication to the following address:
Chitra Madhwani
D-8, Govt. Sindhi Society,
Warshiya, Vadodara, Gujarat – 390006
India
We endeavor to acknowledge and resolve all grievances within 30 days from the date of receipt.
Escalation to SEBI
If you are not satisfied with our response or the resolution provided, you may lodge your grievance with the Securities and Exchange Board of India (SEBI) through the SCORES (SEBI Complaints Redress System) portal:
SCORES Portal: Scores Portal
You may also submit your complaint to any SEBI office.
The SCORES Mobile Application can be downloaded from:
Scores Mobile Application Download
Online Dispute Resolution (ODR)
If your grievance remains unresolved, you may access the Online Dispute Resolution (ODR) Portal in accordance with SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, titled “Online Resolution of Disputes in the Indian Securities Market.”
The ODR Portal facilitates dispute resolution through online conciliation and arbitration.
ODR Portal: Smart ODR Portal
Compliance Officer / Grievance Officer
Name: Chitra Madhwani
Contact Number: +91-9510806251
Email: support@madhwani.in